Adding a MemNet user to a WordPress website
- Make sure you have created the user on MemNet first.
- Find the user’s member code (and postcode if applicable) from MemNet
- Register via the register link (usually yourwebsite.com/register-username), fill in all the required fields as well as the member code and click register/submit.
Note: Do not directly create the user within WordPress. If you are registering the user on their behalf, ensure that you have logged out of the website before registering them.
Checking a WordPress User’s Details
- Log in to the WordPress Dashboard
- Go to the Users page
- Search the user by email address or username
- Hover the user and click edit
Resetting a User’s WordPress Password
Method 1
- Go to the Users page
- Find the relevant user and click ‘Edit’
- Navigate to the Account Management section of the page
- Click ‘set new password’
- Click ‘update user’
- This new password is now set and can be shared with the user
Method 2
- Go to the Users page
- Find the relevant user and click ‘Edit’
- Navigate to the Account Management section of the page
- Click send reset link, this will send the user a link to reset their password
Note: This will not change their password, nor will it force a change. It will simply email them with a link to reset their password.
Deleting a User on WordPress
- Go to the WordPress Dashboard
- Click Users to go to the user list page
- Search the user by email address or username
- Hover over the user and click delete
Resolving Issues With Users Logging in to the Website
- Delete the user from WordPress
- Re-register the user via the register link
This should resolve most log in issues with the website.
